|Are you accessing the database from a bookmark or favourites link?||
http://simsrad.net.ocs.mq.edu.au/login?url=. You need this part of the URL to login.
|Are you being asked to login to a database or resource?||
|Do you get an error message when you try to enter your login details?||
If you are able to login to university sites but are not able to access databases, please contact the Library.
If the error is "Your account is limited to 1 session. This limit has been exceeded." Please check you are not signed in already in a different browser or device. You are only allowed to be signed in on one browser on one device at a time. If you believe you are only signed in at one location please contact Campus IT.
|Are you getting a Time Out error message (error 504 or 408) or is the page taking a very long time when trying to load?||
Try refreshing the page to see if it will load more quickly.
|Are you accessing library resources from your workplace?||Check the security settings in your web browser.
Some organisations have strict network security settings which cannot be modified.
Contact your system administrator or network officer to determine if these can be changed.
|Do you have cookies enabled in your web browser?||Cookies must be enabled to use the Library web site. Instructions for enabling cookies are freely available on the internet.|
|Are you trying to access resources on a mobile device?||
Databases may provide access for mobile devices in a variety of ways:
To access a mobile database you may need to: