When an ebook cannot be accessed or downloaded, it may be because:
For more specific information about accessing ebooks on Proquest Ebook Central and EBSCOhost eBook Collection, please click on the links below:
This frees up the ebook for other users.
If a library-owned ProQuest ebook cannot be downloaded or read online, it might be that:
If an ebook is currently in high-demand, full downloading for off-line reading can be disabled to reduce waiting times for ebook access. Reading online and Chapter/Section PDF downloads are still allowed, and new users can access the book as soon as the current user closes their session.
When 'Full download' has been disabled, the 'Full download' icon will be faded. Here are examples of the messages that will appear:
Some ebooks limit the number of simultaneous users (e.g. a 3 User ebook allows 3 individual users to be accessing the book, either as a full download or read online, at any given time. If the library holds two 3 User licences of this ebook, then 6 users can access the ebook simultaneously). For ebooks that have reached their limit of active users, once a user has closed their session, a new user will be able to access it. This is the message that will appear:
For some books, even when all 'copies' are 'on loan', you can still read the book for 5 minutes, after which you will be prompted to fill in a request form (The same message appears for titles that we don't currently own). In this case, you will see the following message:
When you fill in the request form, we will be notified that you have been 'turned-away' from this ebook. Please remember to include details of the unit or course that has prompted your request.
Some titles allow a set number of uses per year. Once a year this allowance is 'refreshed'.
If an EBSCOhost ebook cannot be downloaded or read online, it might be that:
There is a limit to the number of simultaneous users (e.g. a 3 User ebook allows 3 individual users to be accessing the book at any given time). You will see this message appear:
Once a user has finished their session/loan, you will be able to access this book.
Some titles allow a certain number of uses per year. Once a year this allowance will be 'refreshed'.