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EndNote X9 for Mac

Restoring EndNote CWYW toolbar

  1. Open EndNote, and go to EndNoteX9>Customizer
  2. Check the box in front of the Cite While You Write option
  3. Click next until the Customizer is finished.
  4. Then open Word and check the  Ribbon for the EndNote tab

If you are not seeing the EndNote tab, follow these steps:

  1. Close Word and EndNote.
  2. Open Finder>Applications>EndNote X9>Cite While You Write>EndNote CWYW Word 2016.bundle 
  3. Copy the file "EndNote CWYW Word 2016.bundle" by highlighting the file and going to Edit>Copy
  4. Open Finder>Go>Computer>Macintosh Hard Drive. Then follow the path Library>Application Support>Microsoft>Office365>User Content>Startup>Word and paste the file "EndNote CWYW Word 2016.bundle" by going to Edit > Paste
  5. Start Word, go to Word>Preferences and click on File Locations.
  6. If the Startup folder is set to any location, highlight Startup and click on Reset
  7. Click OK and close Word
  8. Start EndNote and then start Word.

Thomson Reuters Scientific have some instructions for solving problems with the EndNote toolbar and various versions of Word available here.